Return Policy

Zazazou is committed to providing you with first hand products of the best quality.

If however you are not satisfied with the products you received, Zazazou can exchange or refund you the products concerned. You have 14 days as from the date of reception to return products back to Zazazou . All products must be returned in their original state and packaging, including all tags and provided elements, accompanied by a copy of the invoice, to the following address:

Zazazou
Place du Molard 3
1204 Genève

Please note that you will have to pay for the shipping back to Zazazou, we will support the cost of sending back the product(s) to you.

You can also return the products directly to the Zazazou boutique (Place du Molard 3, 1204 Genève), from Monday (13h00-18h30) Tuesday (10h30-18h30) to Friday and Saturday between 11AM and 5PM.

Products on sale cannot be returned nor exchanged.
Unidentified returns may be returned to the sender.
Perfumes and beauty products may not be returned nor exchanged.
Broken, incomplete or used products may not be returned nor exchanged, or will be returned to you and the cost of the shipping will be payable by you.