General terms & conditions

Ownership of the website: this website is the full property of Zazazou company, and all rights thereto. Reproduction in whole or in part is prohibited without the express prior consent of Zazazou.

Acceptance of terms and conditions

The customer aggrees, before placing order, with the general conditions stated on this page. These general conditions of sale govern the contractual relationship between client and Zazazou. They prevail over all other conditions contained in any other document, except express and written exemption or revision from Zazazou. These general conditions of sale can be modified at any time by Zazazou, without notice.


The automatic registration systems are considered as proof of the nature and content of the order. Zazazou confirms the acceptance of the purchase order by sending an e-mail to the address provided by the client. The sale will be concluded from the validation of the payment by Zazazou, that is to say, from the date of confirmation of payment for online orders paid by credit card (Visa, Mastercard, American Express, Postcard) or the date of receipt of payment by bank transfer or check (please contact us). Zazazou reserves, in any case, the right to refuse or cancel any order from a customer with whom there is a dispute over payment of a previous order.

Price & payment

All prices are quoted in Swiss Francs. The price indicated on the product description does not include shipping. The price indicated in the order confirmation is the final price, excluding taxes. This price includes the price of products, handling, packaging and storage of goods, freight, insurance and commissioning. Payment may be made either:

  • By online payment via credit card Visa, Mastercard, American Express, Postcard.
  • By bank transfer (contact us): the package will be shipped once the transfer is credited to the bank account.

Retention of property

Ordered products remain the property of Zazazou until full payment of the price by the customer.

Availability of products & shipping

The indication "in stock" means that the item is available from Zazazou at the time of order. The indication "exhausted" means that the object is no longer available for sale. For Switzerland, delivery is made by La Poste. Orders are processed, prepared and shipped, that is to say transmitted to our carrier within 24/48 hours from: -Customer's payment validation, when it is made by credit card online Zazazou is committed to perform all the necessary steps to ensure that orders are delivered within 30 days after receipt of payment and validation. The carrier, under contract with Zazazou, is committed to deliver the order to the buyer's address provided by Zazazou. To report any difficulty regarding delivery, the customer can use the online contact form or phone number (+41 22 310 14 26) to contact Zazazou.

Limitation of liability

Information contained on the website (photographs, products, prices, etc) are indicative. Zazazou endeavors to ensure the accuracy of the information presented on the website. Errors likely to be introduced are incidental and are rectified as soon as possible.


The customer has 14 days from the date of delivery to return the product in its original packaging for a replacement or refund. The return is at the buyer's expense and will only be accepted if the product has not been unpacked / used.
The refund will be made within 30 days after the date on which the customer has exercised his right of withdrawal.


The personal information about the customer is essential for the processing and delivery of orders, preparing invoices and warranty contracts. The lack of information leads to the non-validation of the order.

Applicable law

All sales are subject to Swiss law


3, place du Molard 1204 Genève, Suisse